Be nice, don't be evil
Gearbooker is a community of creators. This means when you are renting or renting out your equipment, you’ll also be engaging in a social transaction. To help you to know what this entails, we’ve formulated the following code of conduct:
- Always behave nice and polite with other creators When starting a conversation with other creators on Gearbooker or when committing to a rental transaction, be nice and polite. Both in what you say and how you act.
Trust us, it will significantly increase your chances to have successful rental transactions and it will help you build your network with other creators. Also; it will help you building your reputation on Gearbooker as other users will be reviewing you afterwards.
- Make sure you read the rental agreement. Before paying for your transaction (as a renter) or accepting a transaction (as an owner), read the entire rental agreement. This will help prevend most if not any confusions about cancellations, liabilities and much much more.
- Be on time!. When settling a booking, the start and end dates and times are defined. Make sure that you stick to the agreement and arrive on time for the pick up and for the return. Of course, schedules sometimes do change unexpectedly. In these cases, communicate this as quickly and politely as possible (and inform if it’s possible to extend your booking. See below for more on that)
- During the handover:
- Check the condition of the rented items. If there are already traces of use on the rented gear, discuss them between renter and owner and make sure you describe them by pictures and/or in words.
- Make use of the owner’s tips and tricks on how to use the equipment properly and get the best result out of it.
- It always best to carry the gear in a proper bag or flightcase for the booking. If you don’t have a bag, inform the renter before you meeting, perhaps the renter can take on himself.
- Underpromise, and overdeliver!. Do something extra for other party so make them smile! For example: if the gear contains batteries, charge them before handing it over or before returning it. Give tips and advice on how to optimally use the equipment.
- Be gentle, it’s a rental. Treat the gear you rent as if it's yours. Be careful with the gear you rent, and stick to the rental agreement. Make sure the gear is always safe and well protected during transport.
- If needed, extend your booking. If you want to extend your reservation, you can do it from the bookings page in your account. The price will be the ‘extra days’ rate. During the booking period a special button / link will be visible to extend. As always, the owner must accept the extension, and he may also need his equipment. If the extension is not accepted, return the equipment on the originally agreed date.
- Check upon return At the end of the booking, check with the owner if everything's still in the same condition as before, to avoid any misunderstandings. Be transparent if any issues might have occurred. Als do not forget to return any accessories (batteries, memory cards, lens caps, pouches, etc).
- Enjoy your creative time! Be sure you make the best of your time with the rented gear. The owner will certainly appreciate to hear about your project!